Shipping and Delivery
Extended Returns for the Festive Season
All orders placed from November 21st 2024 can be returned until January 31st, 2025.
Delivery and shipping costs
All of our orders are shipped from our warehouse in Poland with either of the following carriers: DHL, UPS or DPD. Which carrier we use depends entirely on your location.
Below you can find your country and information on shipping.
| Country | Shipping method | Rates (€) | Free shipping above (€) |
| Australia | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Austria | DHL Parcel Home Delivery (2 business days) | 4.95 | 100 |
| Belgium |
DPD Home Delivery (2 business days) DPD Collection Point (2 business days) |
4.95 | 100 |
| Bulgaria |
DPD Home Delivery (4 business days) DPD Collection Point (4 business days) |
5.95 | |
| China | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Croatia |
DPD Home Delivery (4 business days) DPD Collection Point (4 business days) |
5.95 | |
| Cyprus | UPS Worldwide Saver (4-6 business days) | 49.95 | |
| Czech Republic |
DPD Home Delivery (2 business days) DPD Collection Point (2 business days) |
5.95 | 100 |
| Denmark | DPD (PostNord) Home Delivery (4-5 business days) DPD (PostNord) Collection Point (4-5 business days) |
4.95 | 100 |
| Estonia | DPD Home Delivery (2 business days) | 5.95 | |
| Finland | DPD (PostNord) Home Delivery (4 business days) DPD (PostNord) Collection Point (4 business days) |
5.95 | 100 |
| France |
DPD Home Delivery (3 business days) DPD Collection Point (3 business days) |
4.95 | 100 |
| Germany | DHL Parcel Home Delivery (2 business days) | 4.95 | 100 |
| Greece | DPD Home Delivery (5 business days) | 5.95 | |
| Hong Kong | UPS Express Home Delivery (2-6 business days) | 49.95 | |
| Hungary |
DPD Home Delivery (2 business days) DPD Collection Point (2 business days) |
5.95 | |
| Iceland | UPS Worldwide Saver (2-4 business days) | 49.95 | |
| Indonesia | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Ireland | DPD Home Delivery (4 business days) | 5.95 | 100 |
| Israel | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Italy | DPD (BRT) Home Delivery (4 business days) DPD (BRT) Collection Point (4 business days) |
4.95 | 100 |
| Japan | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Latvia | DPD Home Delivery (2 business days) | 5.95 | 100 |
| Lithuania | DPD Home Delivery (2 business days) | 5.95 | 100 |
| Luxembourg | DPD Home Delivery (2 business days) | 5.95 | 100 |
| Malaysia | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Mexico | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Monaco | DPD Home Delivery (3 business days) | 32 | |
| Netherlands |
DPD Home Delivery (2 business days) DPD Collection Point (2 business days) |
4.95 | 100 |
| New Zealand | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Norway | UPS Home Delivery DDP (4-7 business days) | 9.95 | 120 |
| Poland | DPD Home Delivery (1-2 business days) DPD Collection Point (1-2 business days) |
5.95 | 100 |
| Portugal |
DPD Home Delivery (4 business days) DPD Collection Point (4 business days) |
4.95 | 100 |
| Qatar | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Romania | DPD Home Delivery (3 business days) | 5.95 | |
| Saudi Arabia | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Singapore | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Slovakia |
DPD Home Delivery (2 business days) DPD Collection Point (2 business days) |
5.95 | |
| Slovenia |
DPD Home Delivery (4 business days) DPD Collection Point (4 business days) |
5.95 | |
| South Korea | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Spain |
DPD (SEUR) Home Delivery (4 business days) DPD (SEUR) Collection Point (4 business days) |
4.95 | 100 |
| Sweden |
DPD (PostNord) Home Delivery (3 business days) DPD (PostNord) Collection Point (3-4 business days) |
4.95 | 100 |
| Switzerland | UPS Home Delivery DDP (3-4 business days) | 9.95 | 120 |
| Taiwan | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Thailand | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| Turkey | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| United Arab Emirates | UPS Worldwide Saver (2-6 business days) | 49.95 | |
| United Kingdom | UPS Home Delivery DDP (3-5 business days) | 9.95 | 120 |
Notice regarding shipping to North America
We are currently not shipping orders to the USA or Canada. We will resume sales at a later date but we do not have a set timeframe at the moment.
Delivery & Cancellation
Once the order has been placed, LIEWOOD will send you an order confirmation, followed by a tracking e-mail once the package has been sent. Delay might occur on international shipping, if the package is held at customs.
Depending on the country, the shipping rates vary from 4.95-49.95 EUR. Please see country specific rates and couriers as stated above.
We cannot reroute packages or change the contents of your orders, once they have been shipped, so please ensure your shipping details, personal information, and selected items are accurate at the time of checkout.
Please make sure to choose whether you would like to receive your order directly to your house or via a local pick-up point. Be aware that for some countries/territories the option of having your parcel delivered to a pick-up point is not possible.
If your package has been delivered to a collection point, please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, it cannot be re-sent and LIEWOOD A/S will not cover the shipping costs. You will have to cover the shipping costs in such circumstances.
If you have any questions on the above information, please contact customercare@liewood.com
Please note
Orders delivered to EU countries are following the rules of the VAT One Stop Shop scheme. When ordering goods for delivery outside of EU, VAT will not be collected. Depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which LIEWOOD A/S cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Import fees for orders received in United Kingdom, Norway and Switzerland will be covered by LIEWOOD A/S.
We are not able to re-send an order from our warehouse. In these cases the order will be refunded, and you are welcome to place a new order at www.liewood.com.
